| [ Lexcelerated News ]
June 2008
Lexcel Task Management System is RBS Lynk's Answer
RBS Lynk provides electronic payment solutions for more than 100,000 merchants. The company also owns 500 ATMs, runs 34,000 additional ATMs, and works with 250 banking institutions for cash-advance processing. When the company has testing questions, they need answers – and fast. Lexcel Task Management was designed to do just that.
A powerful Web-based task management and help desk application, Lexcel Task Management creates individual user accounts for posting queries, issues or support tasks pertaining to all Lexcel products and services. The application also lets users view reference files and search for previous support solutions to help resolve system configuration issues more quickly.
In the four months following Lexcel’s installation of Task Management, RBS Lynk users sent more than 50 requests for assistance through the application. And Lexcel was quick to respond. On average, each support request was responded to within an hour, and support tasks that were labeled as “Priority 1,” or the highest priority, were resolved within two days. Other tasks that weren’t as urgent were given a priority rating ranging from two to four.
Since then, Lexcel has helped the RBS Lynk team become one of the most knowledgeable and powerful users in the industry via its custom-built application, Lexcel Observatory, used to view the screen of a Lexcel Hyper Session running in a location other than the user’s desktop. This powerful and effective suite of testing resources has inspired users to visualize new ways to use Lexcel’s state-of-the-art products.
About Lexcel Solutions, Inc.
Lexcel unites superior software products with industry expertise and dedicated service to sustain and expand lasting customer relationships. As the Payment Technologies industry grows and differentiates, Lexcel continues to adapt through technology innovations to ensure success. Lexcel’s end-to-end product suite and certification / validation methodology ensures that wherever your organization is within the transaction lifecycle, Lexcel is your only end-to-end solution. More information on Lexcel’s end-to-end testing can be researched at www.lexcel.com.
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